Frequently Asked Questions
How do you help practices with frequent follow‑up visits?
Follow‑up visits are common in internal medicine, especially for chronic disease management. We review each encounter to ensure the coding reflects the actual work performed. We consider all scenarios very carefully, including medication adjustments, symptom monitoring, or multi‑condition evaluations. This prevents under coding and supports medical necessity, leading to appropriate reimbursement for ongoing patient care.
How do you manage claims for patients with multiple diagnoses?
In such cases, we determine the primary diagnosis driving the visit. Then we capture the secondary diagnosis appropriately and meet the payer's expectations for coding that reflects the session's clinical focus, keeping everything structured and organized. It prevents denials due to a diagnosis mismatch.
How do you manage multiple musculoskeletal issues?
We know that in such cases, determining the primary reason for the visit is essential. That’s why we review the provider's notes carefully. This helps us understand whether the coding reflects the correct diagnosis hierarchy. Each claim we prepare accurately reflects the clinical focus, regardless of multiple regions, conditions, or treatments.
How do you prioritize the claims?
We don’t treat all claims the same. High‑value claims, those nearing timely filing deadlines, and claims from payers known for slow processing are handled first. We also prioritize claims that have the highest chance of recovery based on your historical data. This structured approach ensures early wins, steady progress, and maximum revenue recovery.
How do you support clinics with long‑term treatment plans?
Chronic pain care usually requires repeated visits, adjustments in therapy, and periodic procedures. We track visit types, ensure coding reflects the actual complexity of each encounter, and watch for payer limits or frequency rules. This helps maintain continuity of reimbursement throughout a patient’s long‑term treatment plan, without unnecessary disruptions.
How often will I receive financial reports?
The frequency of reporting is up to you. We can provide monthly, quarterly, or annual reports, depending on your needs. Regular communication ensures that you’re always informed about your financial standing.
How often will we receive updates?
It will depend on you how often you want to be updated on what's going on. Also, we mutually decide it in the starting meetings when you initiate your billing journey with us. We offer weekly, biweekly, or monthly updates, depending on your busy schedule and speciality needs.
How soon can you start after onboarding?
We start right after the onboarding. All you have to wait for is till we complete our initial review and setup. We have the entire team ready for all specialities, so as soon as we finish the initial setup, we can start without any further hassle.
What accounting software do you use?
We use industry-leading software like QuickBooks, Xero, and Sage, but we’re also proficient in a variety of other platforms. We can work with your existing system or recommend the best software for your needs.
What if our claim volume changes?
Volume isn't a big deal for us because we can scale as your practice grows. We always keep both the tools and the team ready for volume changes and increased requirements. You can easily add new services and expand your practice, both permanently and seasonally.