Frequently Asked Questions

We carefully handle all the documentation requested by the payers. We understand that these items are required for services that go beyond just initial visits. That’s why we submit the correct documents the first time, which improves the approval rates. 

We determine when the medical insurance is appropriate for dental procedures and work accordingly. Some procedures involving sleep apnea appliances, trauma, and surgical intervention qualify for medical billing. We apply the correct CPT and ICD-10 codes and then prepare claims. All our claims meet medical payer requirements and help the practices capture additional reimbursements. 

Yes, we provide comprehensive tax services, including tax planning, preparation, and filing. Our goal is to help you minimize your tax liabilities while ensuring full compliance with all regulations.

Although radiology practices often rely on multiple systems, we never ask you to change your practice to align with our workflow. Regardless of whether you use billing software, reporting tools, PACS, or scheduling platforms, we learn your current system and incorporate everything around it. We just pull the necessary details, go through critical procedural reports, and avoid any confusion.

It's quite a challenging process because it involves device use, multiple codes that we have to combine correctly, along with imaging guidance. To ensure a smooth billing process, we go through the procedural report to understand how you performed each step. We then present it correctly on the claim and ensure you are adequately reimbursed. 

High-volume imaging claims management is not a big deal; the central issue is the delay. Our company ensures you receive all claims on time, regardless of volume, because we have a team, tools, and other resources to make the process quick and easy for you. 

This billing is heavily dependent on the payers because it is defined by what is covered and how often. Before claims are submitted, we also need to analyse the conditions. We ensure that immunizations are coded correctly and precisely linked to the direct preventive diagnosis codes to reduce denials.

We track which procedures and payers require prior authorisation. We also gather the necessary clinical information and submit authorisation requests in advance. We keep updating your team while monitoring approval status. It helps you know which cases are cleared to proceed. Doing so, we reduce the risk of performing unauthorised services.

We understand the payment complexities of orthodontic billing, where payments are not released all at once. We monitor every installment and track the payer schedule. It ensures that each claim has been submitted correctly at each phase of treatment. 

We review all your pre-existing AR procedural reports based on their organization, such as location, provider, payer, or days outstanding. We ensure everything remains simple, but if we feel they are challenging to interpret, we prepare our own reports. We use your existing system for report rebuilding and do whatever is needed around it.