Frequently Asked Questions
Do you verify dental benefits before appointments?
We check patients' eligibility and remaining benefits, including frequency limits, before they arrive. We also review their waiting periods and any exclusions tied to their policies, so your team can present an accurate estimate. It helps you avoid unexpected and frequent denials. It also keeps the patients satisfied because they will not be expected to pay for services they are assumed to have taken.
Do you work with clinics that offer virtual care?
We assist all types of behavioral health clinics regardless of their mode of services, in-person or online. We adapt their hybrid models and manage billing accordingly. We make sure that each encounter is coded correctly, meeting all requirements, payer rules, and formats.
Do you work with clinics that see high daily patient volume?
Our billing services scale from small practices to multi-location practices. We adapted the practice workflow as we have both a team and resources. We submit all high-volume claims on time and accurately. We also keep tracking all of them at every stage and ensure consistent follow-ups. By doing so, revenue remains stable even during peak seasons.
Do you work with practices of all sizes?
Our mission is to assist with all types of practices regardless of their size. We help you go from solo providers to multi-location groups. Our process adapts to your daily volume needs and can be customised to your speciality at any time.
Do you work with practices that have never outsourced AR before?
If you’ve always handled AR internally, outsourcing can feel like a big shift. We don’t take the full boiling responsibility at once; instead, we move gradually. We learn about your system and strengths, and analyze your weak areas. We focus on improving your system and supporting rather than a complete replacement.
Do you work with practices that offer group therapy?
We understand the differences in billing requirements for individual, group, and family therapy sessions. Each of these types has its own coding and documentation requirements. Each type is handled by a separate professional billing team, ensuring all data is correct and aligned. We support our data with appropriate clinical notes to boost trust and transparency in the claims.
Do you work with practices that offer rehab or massage therapy?
We manage all chiropractic clinic services with their specific coding rules. We ensure every practice billing receives proper documentation. We analyze each payer's limitations, organize and submit claims accurately, and ensure compliance with payer requirements. We guarantee that multi-service visits are billed correctly. We don’t overlook any service and don't bundle any of them improperly.
Do you work with practices that see both scheduled and walk-in patients?
We don’t ask you to shift your existing workflow; instead, we adjust accordingly. We handle this variability by ensuring that both settings' coding is dealt with correctly and submitted promptly. We guarantee that patients' volume fluctuations will not disrupt your workflow or delay your revenue cycle.
Do you work with practices that use multiple software systems?
We know that dental practices usually use multiple separate systems to keep scheduling and billing separate. We learn both your tools and workflow, and work accordingly. Rather than replacing, we prefer a smooth integration with your existing system. We do our best to prevent disruptions.
Do you work with radiologists who read for multiple facilities?
We definitely support radiology groups that serve multiple locations. We scale with your needs and demands without causing delays, even during peak seasons. You want to increase your services or expand your occasions, we are always ready to tackle everything professionally and on time.